1- Introduction
This policy aims to regulate communication among all beneficiaries (trainees, trainers, and supervisors) on the Jasra platform to ensure a respectful, safe, and effective learning environment.
2- Objectives of the Communication Policy
To foster a constructive and interactive environment.
To ensure adherence to the rules of conduct and general etiquette.
To prevent any form of abuse, discrimination, or harassment.
To encourage cooperation and positive participation among all parties.
3- Acceptable Communication Rules
To respect the opinions of others and refrain from ridiculing or belittling them.
To use polite language, free from offensive or vulgar words.
To stay on topic and avoid deviating from the training course objectives.
To avoid posting any illegal content or content containing misleading or inaccurate information.
To refrain from sharing any personal information belonging to any party without explicit permission.
To maintain the confidentiality of information shared within the group.
4- Handling Disputes
In the event of a dispute between beneficiaries, attempts should be made to resolve it through calm dialogue and mutual respect.
Complaints can be escalated to supervisors or platform administration if the dispute cannot be resolved internally. The platform administration reserves the right to take appropriate action, which may include warnings, temporary bans, or permanent bans for violators.
5- Encouraging Positive Communication
Encouraging the exchange of experiences and knowledge.
Supporting new trainees and providing assistance when needed.
Active participation in activities and discussions to maximize learning.
6- Responsibility
Each user is responsible for their behavior and adherence to this policy. The platform administration is committed to monitoring communication to ensure compliance with the rules.